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9:2
[Open section]
Vimala Balakrishnan & Paul H.P. Yeow
SMS Usage Satisfaction
Influences of Hand Anthropometry and
Gender
Affiliation: Multimedia University,
Melaka, Malaysia
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Keywords: hand anthropometry,
gender, keypad design factors
Abstract:
Hand anthropometry and gender influences on Short Message
Service (SMS) usage satisfaction were investigated using
structured questionnaire interviews with 110 participants. The
collected data were then filtered, resulting in a total of 73
participants. Hand-size, thumb length, circumference and
mobile phone dimensions were recorded. Focus was on keypad
design factors, which include: key size, shape, layout,
texture, simplicity and space between keys. Females were found
to be more satisfied with the key size and layout than males.
Significant differences were noted among subjects with
different hand-size with respect to key size and space between
keys. One of the recommended improvements is to have larger
keys with more space between them for those with large
hand-size. The results obtained can be used by mobile phone
designers to design customized mobile phones; for example,
mobile phones that suit users with larger hands and thumbs,
especially males.
The article may be referenced as
Balakrishnan, Vimala & Paul H.P. Yeow.
“SMS Usage Satisfaction: Influences of
Hand Anthropometry and Gender.”
Human IT
9.2
(2007): 52–75. <http://www.hb.se/bhs/ith/2-9/vbpy.pdf>
